TERMS AND CONDITIONS
Please read the following Terms and Conditions carefully before placing an order. You agree to be bound by the following once an order has been placed.
ORDERING & DEPOSIT
To place an order please contact us either by email, text, facebook/instagram messenger, or by using the order form to check availability.
Most orders are available with 3-5 days notice, but if you need it sooner be sure to contact us directly to see if this is possible! For more complicated cakes generally 2-3 weeks notice is required. This is because everything is made fresh, so we need to make sure we have the correct ingredients, especially for cakes with dietary requirements. Also, we hand craft almost all of our figures and decorations, some of which need time to dry/stabilise. Full payment is required before delivery or collection. If this is not received the order will be cancelled.
To order a Wedding Cake please contact us to arrange a consultation, so that you can try some delicious cake samples! Please note a non-refundable deposit of £75 is required to secure the date. The full balance is payable 2 weeks prior to the wedding date and will be confirmed by email/text. In the event of cancellation of the wedding cake within 2 weeks of the date, the full amount is payable.
Full payment must be received before any goods are delivered or collected. It is at our discretion to accept full payment upon collection or delivery. We accept payments through paypal by using firstname.lastname@example.org or cash/BACS. Cheque payment via prior arrangement.
CANCELLATIONS & REFUNDS
Refunds will only be issued at the managers discretion. Cancellation needs to be 7 days prior to delivery date, and 2 weeks for wedding cakes or large orders. Don't worry we will remind you of these details on the invoice!
Delivery is free to local areas (we are situated in Westcliff) otherwise there is a charge (dependent on your location), which we will inform you about before delivery is agreed. Collection is available upon request, however please note that wedding cakes are delivery only, as assembly is often required.
At Ti Amo Cakes we pride ourselves on the quality of our products. It is important to remember that they are perishable and delicate goods and therefore need to be treated in the correct manner.Once the product has been delivered a number of factors relating to the care and transportation of the product may result in the quality being compromised or damage occurring to the product, this is beyond our control or responsibility therefore, no refunds are issued.
ALLERGIES & INTOLERANCE
We at Ti Amo Cakes are Allergy and Intolerance aware. This will be confirmed in writing to you once the order has been placed. We cannot guarantee 100% nut free due to products which are produced beyond our control, but we will not add nuts, eggs, dairy, sugars and gluten if the customer requires this. Our Vegan, Kosher and Allergy Cakes are kept and made seperatly to standard cakes by having two sets of equipment.
Ti Amo Cakes uses the information collected online to improve your experience as a customer, to process your orders and to manage your account with us. Any personal information you supply to Ti Amo Cakes is done so entirely voluntarily. We do not sell or rent your personal information to others. We will communicate with you only if you allow us to. We do not collect any personally identifiable information from the visitors to our website or Facebook page. We only monitor visitor traffic patterns and site usage to help us with development, so that we may plan for product and service improvement. When you enter a contest or other promotion, we may ask for your name, address and e-mail address so we can administer the contest and notify the winners.
When you order, we collect information such as your name, email address, mailing address and phone number.
Your credit card number is processed by either PayPal or bank transfer and does not reach us. Protecting your order information is a priority for us. We will send you emails to confirm your order and may need to contact you by phone, post or email if we have other questions regarding your order. We also maintain a record of your previous purchases. Again, the provision of personal information is entirely voluntary, but without sufficient details we may not be able to process your order. We use information to improve and personalise our service to you, and to communicate with you by email about our products, services, contests, and promotions that may be of interest to you.
We keep the confidential information you provide us with. Your information will not be sold or rented or given to any third party. We do not sell or rent any information you provide to us. However, we do disclose your personal information under certain circumstances. These include making disclosure when we believe, in good faith, that such disclosure is reasonably necessary to:
comply with the law
enforce or apply the terms of any of our agreements
protect the rights, property or safety of this website, our users, or others.
You have the right to request access to and correction of the information about you held by us. If you wish to access or correct your personal information with us, please email email@example.com.
We want to communicate with you only if you want to hear from us. If you would rather not receive marketing or promotional communication from us, please inform us by sending an email to firstname.lastname@example.org